Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. There is a restock fee of 20% per order returned.

To be eligible for a return, your item must be in the same condition that you received it: undamaged, unused and unopen. 

To start a return, you can contact us at info@plusheyes.com

 Please note that returns will need to be sent to the following address: 

Plush Eyes

4718 3/4 Admiralty Way

Marina Del Rey, CA

90292

You can always contact us for any return question at info@plusheyes.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment minus 20% restock fee through the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@plusheyes.com